Shipping policy

 

bean ships its products to most parts of the Philippines. Orders placed will be shipped within 48 hours* and we ship on all days except Sundays and holidays.

*Applicable to Metro Manila and selected nearby areas only


 

Shipping Charges

 

 

bean follows a flexible shipping fee model.

Shipping fees are automatically calculated based on total order weight, dimensions, quantity of the products, and delivery location of the customer. This ensures fairer rates for everyone: lighter items and nearer areas may cost less, while heavier items or farther areas may cost more. 

Also take note that shipping charges are non-refundable in any case of return or cancellations and may be updated without prior notice; the latest charges will remain visible on the check out page and order confirmation email.


Estimated Delivery Time

For areas serviced by our partner couriers, delivery times are:

  • Metro Manila: Within 1-2 business day of shipping

  • Luzon: 1 to 3 business days of shipping

  • Visayas/Mindanao: 4 to 8 business days of shipping

 

bean is dedicated to providing a reliable shipping experience. While we strive to meet the estimated delivery timelines, unexpected logistical challenges may occasionally cause delays. We appreciate our customers' cooperation as we work to resolve these issues. In cases where shipments become untraceable or experience significant delays, orders may be eligible for cancellation and a refund.


 

Address Change

Customers may still change their delivery address if their order status is in Pending status and none of the purchased item/s have been shipped yet. However, requests may be declined if new updated addresses affect shipping charges. 


 

Hidden Charges

Customers will get the final price during check out. Our prices are final and all-inclusive. 


 

International Locations

Currently, bean does not deliver outside the Philippines.


 

Tracking Packages

A tracking number will be emailed to the customer’s registered email address within 24 hours of placing your order. In case the email is not seen, kindly verify by checking your spam folder. While, in some cases, tracking may not be available for up to another 24 hours as it takes a while for packages to be scanned by the courier company. Otherwise, if tracking number still has not been received, please get in touch with our customer service representative through customercare@edamama.ph 


 

Non-availability on Delivery

Our courier partners will attempt to deliver your orders twice before sending it back to our warehouse. With that, please ensure that the provided mobile number is valid for faster communication and successful delivery.